EASYSHOP HELP & INFORMATION

Refund Policy

Genuine order transactions

Refunds are processed only against a valid EasyShop order and do not exceed the amount paid for the affected order or item. Approved refunds are returned to the original payment method where supported.

When a refund is initiated

EasyShop normally initiates an approved refund within 5–7 business days after cancellation approval or completion of the required return review. A bank or payment provider may need additional time to post the credit.

Deductions

Original delivery, return delivery or diminished-value deductions may apply only where disclosed and legally permitted. EasyShop fulfilment errors and eligible defective or damaged goods are handled according to the facts and applicable consumer rights.

Help with a refund

If an approved refund is not visible after the stated processing period, contact Customer Care with the order and refund reference. EasyShop does not issue unrelated cash transfers or refunds to an unconnected third-party account.