EASYSHOP HELP & INFORMATION

Frequently Asked Questions

Ordering

Can I order directly from this website?

Yes. Products marked in stock display an Add to bag button and can be ordered through checkout. Items not ready for sale do not appear as purchasable products.

Do I need an account?

No. Guest checkout is supported. Creating an account is optional and can make order history easier to access.

Which currency is used?

Prices and order totals are shown in Indian rupees.

Are these third-party branded products?

The current catalogue does not use third-party brand names or trademarks. Product source, pack and statutory details remain applicable and are shown on sellable product pages as available.

Payments and orders

Which payment methods can I use?

Only payment methods actually displayed at checkout are available. Do not send payment credentials to Customer Care.

How do I know my order was received?

After a successful order, the website displays an order number and sends a confirmation to the checkout email address.

How do I track an order?

Use Track Order with the requested order details, or sign in to My Account.

Delivery, cancellation and returns

Where do you deliver?

Orders are accepted for serviceable India PIN codes. Availability and charges are confirmed before payment.

Can I cancel?

Eligible orders may be cancelled before dispatch under the Cancellation Policy.

How do I request a return?

Use the Return Request page within the applicable window and provide a valid order number and billing email. Hygiene and product-condition restrictions may apply.

When is an approved refund initiated?

EasyShop normally initiates an approved refund within 5–7 business days after the required review or inspection. Your bank or payment provider may take additional time to post the credit.