EASYSHOP CUSTOMER INFORMATION
Frequently asked questions
Ordering
Can I buy directly online?
Yes. Products marked in stock have fixed prices and can be added to the cart and purchased through checkout.
Do I need an account?
No. Guest checkout is supported; an account helps with order history and requests.
Which currency is used?
All prices and order totals are in Indian rupees.
Are taxes included?
The checkout order summary shows the amount payable. GST invoice eligibility depends on valid order and tax details.
Can a business add a GSTIN?
Yes, the optional GSTIN field is available at checkout.
Payment and orders
Which payment methods are available?
Only methods shown at checkout are available. The protected preview uses a sandbox method that collects no money.
When is an order accepted?
An order is accepted after the website records payment status and issues an order confirmation.
Can I cancel?
Eligible unshipped orders may be cancelled under the Cancellation Policy.
Where is my invoice?
Registered customers can access their order invoice from My Account. Guest customers receive order records through the checkout email.
How do I track delivery?
Use Track Order or My Account after shipment information is added.
Shipping
Where do you ship?
Serviceable PIN codes within India.
What is the usual estimate?
Normally 3–7 business days after processing; oversized or remote-area delivery can take longer.
Can delivery be delayed?
Carrier, address, weather, holiday and serviceability events may change the estimate.
What if my parcel is damaged?
Keep the packaging and contact support promptly with order details and evidence.
Returns and refunds
Is every item returnable?
No. Eligibility depends on the item, condition, time window, hygiene and customisation rules.
How do I request a return?
Use the Return Request page with a valid order number and billing email.
When is a refund processed?
After eligibility and returned-item inspection, to the original payment method where supported.
Can I exchange an item?
Replacement may be offered for eligible damage, defect or fulfilment error.
Products and bulk orders
Are these third-party brands?
No. The first catalog uses EasyShop private-label product lines.
Can I order a large quantity?
Yes. Use Bulk Orders for a written quotation while standard quantities remain available online.