EASYSHOP CUSTOMER INFORMATION

Return Policy

Standard request window: within 7 days of recorded delivery unless the product page states otherwise.

Eligibility

Eligible products must be unused, complete, in original condition and packaging, with accessories and proof of purchase. Incorrect, damaged or materially defective products should be reported promptly with photographs where possible.

Non-returnable items

Used, damaged-by-customer, hygiene-sensitive, personalised, customised, clearance and explicitly non-returnable products are excluded except where required by law or where EasyShop made a fulfilment error.

Process

Submit a Return Request linked to a valid order. Do not send products without return instructions. Approval depends on order verification and inspection; a request is not automatic approval.